Brief Job Description
The Digital Mitra is a foundational role focused on developing proficiency in digital tools, office applications, and customer-centric digital services. The role includes training in computer system operations, utilizing advanced features in MS Office with AI assistance, managing digital records, troubleshooting, and ensuring cyber hygiene while delivering essential customer services. This position supports organizational efficiency by streamlining digital processes and ensuring smooth technical operations.
Personal Attributes
This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about database management systems and IT initiatives. The individual should have fast and accurate typing / data encoding. This job involves working in a personal computer, and appropriate software to enter accurate data regarding different issues like retrieving data from a computer or to a computer.
Course Overview
1. Introduction to Office Suite and Computer System applications.
2. Digital Handling, MIS and Troubleshooting Essentials.
3.Introduction to Digital Security and Customer-Centric Services.
4.Digital Data Management and AI-driven Process Optimization.
5.Employability Skills .
Eligibility
12th grade Pass (with basic computer knowledge)
OR
10th grade pass with 1.5 years of experience in relevant field (Relevant Experience: Digital Business Services The relevant experience would include work, internship, and apprenticeship after completing relevant educational qualifications)
OR
Previous relevant Qualification of NSQF Level (2) with 3 Years of experience in relevant field.Relevant Experience: Digital Business Services The relevant experience would include work, internship, and apprenticeship after completing relevant educational qualifications.
